7 Common Samsung Galaxy S20 Problems and How to Fix Them

Successors to the Galaxy S10, the Samsung Galaxy S20 series lineup phones are among the most impressive Android devices on the market. However, no device is perfect, and wear and tear can create a variety of issues over time. Whether you have the Samsung Galaxy S20, the Galaxy S20 Plus, the Galaxy S20 Ultra, or the Galaxy S20 FE, the experts at CPR Cell Phone Repair are here to help. Find out how to troubleshoot some of the most common Galaxy S20 problems below!

Remedies for Samsung Galaxy S20 Problems

There’s no doubt that the S20 Samsung phones are impressive feats of technology. While most users won’t experience these problems, these issues are the most common problems we see with Samsung Galaxy S20 phones. Find out how to fix them below!

1. Galaxy S20 won’t charge

   There are a lot of variables that can mess with your battery life. Charging requires both hardware and software to work together on your phone. To troubleshoot a Galaxy S20 series phone that won’t charge, you’ll want to check several things.

   • Test the power adapter, charger, and power cable. Ensure that nothing is bent, obstructed, or damp as these can all lead to charging failure.
   • Clean out your charging port.
   • If your phone still won’t charge, force restart your Samsung Galaxy S20.
   • Try charging your phone while it’s turned off.

   If all of the above fails, then you may need a new battery. Locate a Samsung repair service near you for assistance.

2. The battery is draining quickly

   If your battery is empty far too fast after charging, your display may be to blame. To remedy this, turn off Always On Display from Settings > Lock Screen. You can also turn down your refresh rate to 60Hz from Settings > Display > Motion Smoothness > 60Hz refresh rate.

3. The refresh rate is changing

   While the S20 series phones all feature 120Hz displays, this doesn’t mean that every app that you use can support it. If you notice your device switching between 60Hz and 120Hz, then a lack of compatibility is likely the problem. However, this issue can also happen if the device is overheating or if your battery level is under 5%.

4. Smart Unlock isn’t working

   Smart Lock is one of Android’s cooler features, but it can malfunction for a few reasons. Ensure that your GPS is enabled and that your location has been updated. It can take a moment to recognize that you’re in one of your Trusted Places. If that doesn’t work, you may need to wait for a software update, or you can workaround the issue by setting up a Bixby Routine.

5. Notifications aren’t displaying

   ​​​​Another common problem is delayed or missed push notifications that aren’t showing up on your home screen. Often, this is a result of battery saving features that are baked into your Samsung Galaxy S20. Check if your apps are on the “battery optimization” list by following these steps:

   • Select Apps > Configure apps > Battery optimization > All apps. From this screen, disable any apps that you’re missing notifications from.

6. Fingerprint scanner doesn’t recognize fingerprint

   If the fingerprint scanner on your device doesn’t recognize your fingerprint, there are a few steps to try. First, if you have a new phone, double-check that the plastic screen protector has been removed from the scanner. Next, clean your phone to get rid of any excess oil or smudges that may be interfering with the scanner. If it still isn’t working, delete your saved fingerprints and re-register a new one.

7. Bluetooth devices aren’t connecting

   If your AirPods or other Bluetooth devices won’t connect, you likely need to reset your settings. Clear your Bluetooth cache by entering Settings > Apps > Bluetooth > and tapping ‘Clear Cache.’

Other Issues that Require a Repair or Update

While many common Galaxy S20 problems can be remedied at home, some things are caused by software issues. Make sure that your device is equipped with the latest Android software update if you’re experiencing one of the following:

• Touchscreen issues
• Camera autofocus problems
• Samsung Galaxy S20 Ultra overheating
• Wi-Fi slowdowns
• 5G not working

Of course, if a component for your Samsung Galaxy S20 is broken, then you’ll need a replacement part. If your device’s fast charging isn’t working, you’re noticing microphone problems, or experiencing another hardware malfunction; it’s best to get a professional opinion.

Whether you’re having troubles with a Galaxy S20 Ultra FE, Galaxy S20 Ultra, Galaxy S20 Plus, or Galaxy S20, the friendly technicians at CPR Cell Phone Repair are here to help. Find a CPR store near you to get started with a free estimate request!